Accessibility Statement

Effective Date: September 15, 2025

H24 Psychology (Global Overview SL) is committed to making our website and telepsychology services accessible to everyone. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and to meet applicable requirements under the Americans with Disabilities Act (ADA) and relevant EU/UK accessibility laws.

Our Commitment

  • Design and develop with accessibility-by-default practices.

  • Periodically audit our site against WCAG criteria (perceivable, operable, understandable, robust).

  • Remediate identified issues within reasonable timelines based on severity.

  • Train staff and work with vendors that support accessibility.

Compatibility & Supported Technologies

We aim for compatibility with:

  • Modern browsers (Chrome, Safari, Firefox, Edge) and operating systems (Windows, macOS, iOS, Android).

  • Assistive technologies (screen readers such as NVDA/JAWS/VoiceOver, screen magnifiers, keyboard-only navigation).

If you experience issues with a specific browser/AT combination, please let us know (see Feedback below).

Known Limitations

We continuously improve our content. Some third‑party widgets (e.g., embedded video, payment, analytics, ad components) might not fully meet WCAG. We monitor these and work with vendors to improve accessibility or provide accessible alternatives whenever possible.

Feedback & Help

If you have difficulty viewing or navigating our content, or notice any feature that is not fully accessible to people with disabilities, please contact us. Include the page URL, a brief description of the problem, and the assistive technology you are using.

We take your feedback seriously and use it to guide continuous improvements. We do not charge for accessibility assistance.

Third‑Party Content

While we cannot control third‑party content or platforms, we encourage our providers and partners to supply accessible materials and we select solutions with strong accessibility support (e.g., Zoom for Healthcare, Doxy.me). Where barriers exist, we will offer reasonable alternatives.

Ongoing Efforts

  • Regular automated and manual audits (color contrast, keyboard traps, ARIA roles, headings, alt text, focus states, form labels).

  • Accessibility is part of our QA checklist before releases.

  • We publish updates to this statement when our practices change.

Alternative Formats

You may request information in alternative formats (large print, PDF, plain text). We will provide reasonable accommodations.

Date last updated: September 15, 2025

(Optional) Spanish Version / Versión en Español

Nuestro compromiso con la accesibilidad
En H24 Psychology estamos comprometidos a que nuestro sitio y servicios sean accesibles para todos. Procuramos cumplir con WCAG 2.2 Nivel AA y con la ADA y normativas aplicables de la UE/Reino Unido. Si tiene dificultades para ver o navegar el contenido, escríbanos a customer@h24psychology.com o llámenos al +34 628 053 962 e indique la URL y una breve descripción del problema y de la tecnología de apoyo utilizada. Tomamos en serio sus comentarios y los utilizamos para mejorar continuamente.

(Optional) Italian Version / Versione in Italiano

Il nostro impegno per l’accessibilità
H24 Psychology si impegna a rendere il sito e i servizi accessibili a tutti, in conformità con WCAG 2.2 Livello AA, ADA e le norme UE/UK applicabili. Se riscontri difficoltà di accesso ai contenuti, scrivi a customer@h24psychology.com o chiama +34 628 053 962 indicando URL e breve descrizione del problema e dell’ausilio utilizzato. Valutiamo attentamente ogni segnalazione per migliorare in modo continuo.